Terms and Conditions
Last Updated: 12 October 2026
Welcome to Star Tint & Wrap. These Terms and Conditions govern the use of our website and the purchase of our products and services, including automotive window tinting, headlight and taillight tinting, ceramic coating, paint protection, vehicle wraps, commercial and residential window films, vehicle branding, and mobile tint services.
By using our website, requesting a quote, booking an appointment, or purchasing our services, you agree to these Terms and Conditions.
1. Our Services
Star Tint & Wrap provides professional vehicle styling, window tinting, film installation, paint protection, and related services.
The availability of services may vary depending on the location, vehicle type, selected products, and installation requirements. We reserve the right to decline a booking where we cannot reasonably provide the requested service.
2. Quotes and Pricing
All quotes are based on the information provided by the customer and the scope of work discussed.
Quotes may be revised if the vehicle’s condition, size, or service requirements differ from the original description.
Additional work will be discussed with the customer before proceeding.
Any applicable taxes, travel charges, or additional service fees will be communicated where relevant.
Quotes are subject to the validity period stated in the quotation. If no period is stated, please confirm the price before booking.
3. Bookings and Appointments
Appointments are subject to availability. Customers should provide accurate contact details and information about their vehicle or property when making a booking.
Please notify us as early as possible if you need to cancel or reschedule an appointment.
We may need to reschedule an appointment due to unforeseen circumstances, equipment issues, weather conditions, or other factors affecting safe and suitable installation. Where possible, we will notify you and arrange an alternative appointment.
Any cancellation fees will be communicated in advance and applied in accordance with applicable New Zealand law.
4. Customer Responsibilities
Customers are responsible for:
Providing accurate information about their vehicle, property, and requested services.
Removing personal belongings from the relevant work area before installation.
Informing us of existing damage, repairs, modifications, or other conditions that may affect the work.
Ensuring the vehicle or property is accessible and suitable for the agreed service.
Following any aftercare instructions provided by our team.
We will take reasonable care when handling your vehicle or property during the provision of our services.
5. Installation and Workmanship
We aim to deliver professional installation using suitable products and techniques.
The final appearance and performance of a film, wrap, or coating may depend on the condition of the underlying surface, the shape of the vehicle or glass, environmental conditions, and the product selected.
Where appropriate, we will explain relevant limitations before beginning the work.
If you have concerns about the workmanship, please contact us promptly so we can assess the issue and discuss an appropriate resolution.
Nothing in these terms limits any remedies available under New Zealand consumer law.
6. Window Tinting and Legal Compliance
Customers are responsible for selecting services appropriate to their intended use, subject to our professional guidance.
Window tinting, headlight tinting, and taillight tinting must comply with applicable New Zealand vehicle safety and road-use requirements.
We do not guarantee that a particular tint shade or film is legally suitable for every vehicle. Customers should discuss compliance requirements with us before installation.
We reserve the right to decline an installation that we reasonably believe would not comply with applicable laws or safety requirements.
7. Vehicle Wraps and Custom Branding
For custom wraps, decals, and vehicle branding, customers are responsible for checking that supplied logos, text, designs, and other materials are accurate and that they have permission to use them.
Customers should carefully review and approve artwork, spelling, colours, layouts, and other design details before production or installation.
Changes requested after approval may result in additional costs or delays. Any such costs will be discussed before the additional work proceeds.
8. Ceramic Coating and Paint Protection
The performance and durability of ceramic coatings and paint protection products depend on the product selected, surface preparation, vehicle condition, environmental exposure, and ongoing maintenance.
We will provide applicable care instructions and available product warranty information.
Ceramic coating and paint protection do not make vehicle paint completely immune to scratches, stone chips, chemical damage, or other physical damage.
9. Mobile Tint Services
Mobile services are subject to availability, location, access, and suitable working conditions.
Customers must provide a safe and accessible area for the agreed service. Additional travel charges may apply depending on the location and will be communicated before the booking is confirmed.
If conditions are unsuitable for safe or appropriate installation, we may need to reschedule the appointment.
10. Payments
Payment terms will be communicated when a quote or booking is confirmed.
Customers agree to pay the agreed amount for services provided, subject to any applicable statutory rights, agreed adjustments, or valid disputes.
Where deposits are required, the amount and applicable conditions will be explained before payment.
11. Refunds, Cancellations, and Complaints
Refund requests and service complaints will be assessed fairly according to the circumstances and applicable New Zealand law.
If you are dissatisfied with our service, please contact us with details of your concern so we can investigate and discuss an appropriate solution.
Any voluntary satisfaction policy offered by Star Tint & Wrap operates alongside, and does not replace, customers’ statutory rights.
Please refer to our Customer Satisfaction & Refund Policy for further information.
12. Product Warranties
Some products may be covered by manufacturer warranties. Warranty periods, exclusions, and conditions depend on the product and manufacturer.
Where applicable, we will provide available warranty information.
Any manufacturer warranty is additional to, and does not exclude or limit, consumer rights that apply under New Zealand law.
13. Website Use
The content on our website is provided for general information about our business and services.
We make reasonable efforts to keep information accurate and current, but service descriptions, images, availability, and prices may change.
You agree not to misuse our website, attempt unauthorised access, interfere with its operation, or use its content for unlawful purposes.
14. Intellectual Property
Unless otherwise stated, the text, branding, graphics, photographs, and other materials created for our website are owned by or used with permission by Star Tint & Wrap or the relevant rights holder.
You must not reproduce, distribute, or commercially use our protected materials without prior permission, except where permitted by law.
15. Limitation of Liability
Nothing in these Terms and Conditions excludes, restricts, or modifies any rights, guarantees, or remedies that cannot legally be excluded under New Zealand law.
To the extent permitted by law, Star Tint & Wrap is not responsible for loss arising from circumstances beyond our reasonable control or from a customer’s failure to follow reasonable care instructions, except where applicable law provides otherwise.
Any liability will be assessed in accordance with applicable law and the circumstances of the matter.
16. Privacy
We collect and handle personal information in accordance with our Privacy Policy and applicable New Zealand privacy laws.
Please refer to our Privacy Policy for details about the information we collect, how we use it, and your privacy rights.
17. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our services, business practices, or legal requirements.
The latest version will be published on our website with an updated revision date. Changes will apply as permitted by law and will not remove rights that customers already have under applicable legislation.
18. Governing Law
These Terms and Conditions are governed by the laws of New Zealand. Any dispute will be handled in accordance with the applicable laws and jurisdictional requirements of New Zealand.
19. Contact Us
If you have questions about these Terms and Conditions, please contact us.
Star Tint & Wrap
Email: info@startintandwrap.co.nz
Phone: 0223289875
Address: 11 Avalon Crescent, Avalon, Lower Hutt 5011, Wellington, New Zealand
We appreciate your business and look forward to providing professional services with quality workmanship and customer care.