Privacy Policy

Last Updated: 12 October 2026

At Star Tint & Wrap, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request a quote, or use our services.

By using our website or services, you acknowledge this Privacy Policy.

1. Information We Collect

We may collect the following information when you interact with us:

• Personal Information: Your name, email address, phone number, and other contact details.

• Booking Information: Your preferred appointment date, requested services, vehicle make and model, and any details you provide in an enquiry.

• Payment Information: Relevant transaction details required to process payments. Payments may be handled by third-party payment providers.

• Technical Information: Your IP address, browser type, device information, website usage data, and cookies.

• Communication Records: Information you provide when contacting us by email, telephone, or through our website.

We only collect information that is reasonably necessary for our business activities and legal obligations.

2. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and provide quotes.

• Schedule appointments and deliver our services.

• Process payments and manage transactions.

• Communicate booking confirmations, service updates, and relevant information.

• Improve our website, services, and customer experience.

• Maintain business records and meet legal requirements.

• Protect against fraud, misuse, and unauthorised access.

• Send promotional communications where permitted by law.

You may opt out of marketing communications at any time.

3. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour, and measure website performance.

These technologies may collect information about how visitors interact with our website. You can manage or disable cookies through your browser settings, although some website features may not work as intended.

Where required, we will obtain consent before using non-essential cookies or tracking technologies.

4. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties when necessary to operate our business, including:

• Payment processing providers.

• Website hosting and technical service providers.

• Booking, customer management, and communication platforms.

• Website analytics and advertising providers.

• Professional advisers and government authorities where legally required.

We expect service providers handling personal information on our behalf to use appropriate safeguards and handle that information in accordance with applicable privacy requirements.

5. Storage and Security

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, alteration, and disclosure.

Information may be stored electronically or in physical records, depending on the nature of the information and our business processes.

Although we take reasonable security measures, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

6. Overseas Disclosure

Some of our website, hosting, payment, or software providers may store or process information outside New Zealand.

Where personal information is disclosed overseas, we will take reasonable steps to ensure that the disclosure complies with the New Zealand Privacy Act 2020 and applicable Information Privacy Principles.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, and meeting legal obligations.

When information is no longer required, we will take reasonable steps to securely delete or de-identify it, where appropriate.

8. Your Privacy Rights

Under New Zealand privacy law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Ask questions about how your information is collected or used.

• Make a privacy complaint if you believe your information has been mishandled.

We may need to verify your identity before processing an access or correction request. We will respond in accordance with applicable legal requirements.

If you are not satisfied with how we handle your privacy concern, you may contact the Office of the Privacy Commissioner in New Zealand.

Website: https://www.privacy.org.nz/

9. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, or external services. We are not responsible for the privacy practices or content of those third parties.

We encourage you to review their privacy policies before sharing personal information with them.

10. Children’s Privacy

Our website and services are intended for a general audience. We do not knowingly collect personal information from children where doing so would be unlawful. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or legal requirements.

Any updated version will be published on this page with a revised update date.

12. Contact Us

If you have questions about this Privacy Policy, wish to request access to your information, or want to raise a privacy concern, please contact us.

Star Tint & Wrap

Email: info@startintandwrap.co.nz

Phone: 0223289875

Address: 11 Avalon crescent Avalon, Lower Hutt 5011 Wellington

We will review your request and respond as required under applicable New Zealand privacy law.