Customer Satisfaction & Refund Policy

Last Updated: 12 October 2026

At Star Tint & Wrap, we take pride in our workmanship, use of quality products, and commitment to customer satisfaction. We aim to provide professional window tinting, vehicle wrapping, ceramic coating, paint protection, and other film installation services.

1. Our Commitment to Customer Satisfaction

We strive to deliver high-quality workmanship and professional service on every project. If you are unhappy with any aspect of our service, please contact us so we can understand your concerns and work towards an appropriate resolution.

2. Reporting a Concern

If you have concerns about the quality of our workmanship or the product installed, please contact us as soon as reasonably possible.

When contacting us, please provide your name, service details, a description of the issue, and photographs where appropriate. We may ask to inspect the vehicle or installation before determining the most suitable solution.

3. Voluntary Satisfaction Policy

Where permitted by law, Star Tint & Wrap may offer a suitable resolution under its voluntary customer satisfaction policy, depending on the circumstances.

Any voluntary refund or other resolution will be discussed and agreed upon with the customer. Where a full refund is agreed under this voluntary policy, removal of the installed window film may be required before the refund is processed.

A customer who chooses to retain the installed film may not qualify for a full refund under this voluntary policy.

A change of mind about a selected tint shade, colour, finish, or personal preference does not automatically qualify for a refund.

4. Defective Products and Workmanship

If a product is faulty or our services have not been performed with reasonable care and skill, please contact us to discuss the issue.

We will assess the circumstances and provide any remedy required under applicable New Zealand consumer law.

Nothing in this policy excludes or restricts your statutory rights in relation to faulty products, defective workmanship, or services that fail to meet applicable legal guarantees.

5. Refunds and Cancellations

Refund requests are assessed individually, taking into account the service provided, the condition of the product, the circumstances of the complaint, and applicable legal requirements.

For appointments that have not yet taken place, please contact us as early as possible if you need to cancel or reschedule.

Any cancellation fees or other conditions will be communicated where applicable and will be subject to New Zealand law.

6. Manufacturer Warranties

Some films, coatings, and other products may be covered by manufacturer warranties. Warranty coverage, duration, and conditions vary by product.

We can provide available warranty information and explain the applicable conditions when you purchase a product or service.

Manufacturer warranties do not replace or limit any rights you may have under New Zealand consumer law.

7. New Zealand Consumer Rights

This policy is subject to the Consumer Guarantees Act 1993, the Fair Trading Act 1986, and other applicable New Zealand laws.

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies that cannot legally be excluded, restricted, or modified.

Where a statutory remedy is available, it will be handled in accordance with the applicable legal requirements. A voluntary satisfaction policy does not replace your legal rights.

8. Contact Us

If you have questions about this policy or wish to discuss a service concern, please contact us.

Star Tint & Wrap

Email: info@startintandwrap.co.nz

Phone: 0223289875

Address: 11 Avalon Crescent, Avalon, Lower Hutt 5011, Wellington, New Zealand

We appreciate your trust in Star Tint & Wrap and welcome the opportunity to address your concerns professionally and fairly.